How we engage

Four ways to work with us. Choose by how the work is defined, not by how big it is.

Every model is delivered by the same kind of team, with AI taking the routine volume and the same controls around it. The difference is who directs the day-to-day work and what you measure: people or outcomes.

Dedicated Team
Managed Process
Staff Augmentation
Build–Operate–Transfer

Compare the models

Who directs the work, and what you measure.

Select a model to see where it fits, how it runs and how it is priced.

Dedicated Team

Your people, our management.

A named team that works only for you, in your systems, on your hours. We recruit, train, manage and cover them; you direct the work, and AI takes the routine volume where it helps. The most common model for ongoing functions such as bookkeeping and month-end, support desks, developers, marketing support and assistants.

Best for

Ongoing functions with steady or growing volume
Work that needs deep familiarity with your business
Clients who want direct day-to-day interaction with the team

How it works

Roles and hours agreed; team members selected with your input
A team lead on our side owns quality, coverage and performance
Monthly service reviews; scope and headcount adjusted with notice

Commercials: Priced per full-time-equivalent per month, inclusive of management, infrastructure and cover.
Ramp: Typically the first team members are live within weeks of signature, depending on role complexity and your onboarding steps.

Managed Process

You define the outcome; we own the process.

We take responsibility for a whole process, such as a ticket queue cleared, leads followed up, orders processed or invoices coded and reconciled, against a service-level agreement. We decide staffing, method and how AI is used; you measure results. Suited to well-defined, measurable work.

Best for

Repeatable processes with clear inputs, outputs and quality criteria
Clients who prefer to manage to outcomes rather than to people
Volumes that vary, where you want capacity to be our problem

How it works

The process is documented and quality thresholds agreed
Service levels cover turnaround, accuracy and volume; reporting is built in
Continuous-improvement targets are set and reviewed quarterly

Commercials: Priced per unit of output, per process per month, or a combination, with service credits where agreed.
Ramp: A pilot phase establishes baselines before service levels become binding.

Staff Augmentation

Extra hands, quickly, under your direction.

Individual specialists or small groups added to your existing team for a defined period, to clear a backlog, cover a peak, or provide a skill you lack. You manage the work day to day; we handle employment, infrastructure and replacement.

Best for

Projects, backlogs, seasonal peaks and one-off clean-ups
Skills you need now but not permanently
Testing a role before committing to a dedicated team

How it works

You brief the role; we present candidates within an agreed lead time
Staff work under your supervision using your tools
Extend, convert to a dedicated team, or wind down with notice

Commercials: Priced per person per month with a minimum term matched to the assignment.
Ramp: Fastest of the four models; suited to the shortest lead times.

Build–Operate–Transfer

We build the operation; you own it when it's ready.

For organisations that ultimately want their own offshore team, we set up the operation, run it until it is stable and performing, then transfer people, processes and infrastructure to your entity on agreed terms.

Best for

Companies planning a captive centre without the start-up risk
Functions strategic enough to own long term
Groups that want speed now and control later

How it works

Build: recruit, set up infrastructure, document processes
Operate: run to service levels while we mature the team and controls
Transfer: staff, assets and know-how move to your entity on a defined schedule

Commercials: Operate-phase pricing as a dedicated team, with a transfer fee and terms agreed at the outset.
Ramp: A multi-phase programme; the transfer date is agreed in the contract rather than left open.

How an engagement works

From first call to a running team, in four steps.

01
Discovery call
We understand the work, the systems it runs in, the volumes and the standard you expect. You get a written scope and a candid view of what is realistic.
02
Solution and proposal
Team shape, the mix of AI and people, hours, engagement model, controls, service measures and commercials, in a proposal short enough to read in one sitting.
03
Onboarding and transition
Procedures documented, access set up under your policy, the AI connected to your helpdesk, CRM, accounting software or code repository as the work needs, the team trained and signed off, and the rules for what AI handles agreed with you. A parallel run before we take ownership of anything live.
- Procedures documented
- Access set up under your policy
- Team trained and certified
04
Steady state and review
A named lead runs the work day to day. Reporting is weekly, service reviews monthly, and the next function can be added when you are ready, with notice rather than surprises.

Questions

Questions about engaging us

An initial term long enough to recover onboarding effort, typically a few months, after which engagements run month to month with a notice period. Staff augmentation minimums are matched to the assignment.

Start a conversation

Tell us about the work you want off your desk.

A 20-minute call is enough to scope the work, the hours and the right mix of AI and people, and to set a realistic start date. You get a written proposal, with no obligation to proceed.

Talk to us See how we engage

Four ways to work with us. Choose by how the work is defined, not by how big it is.Four ways to work with us. Choose by how the work is defined, not by how big it is.

Who directs the work, and what you measure.Who directs the work, and what you measure.

Your people, our management.

Best for

How it works

Roles and hours agreed; team members selected with your input

A team lead on our side owns quality, coverage and performance

Monthly service reviews; scope and headcount adjusted with notice

From first call to a running team, in four steps.From first call to a running team, in four steps.

Discovery call

Solution and proposal

Onboarding and transition

Steady state and review

Questions about engaging usQuestions about engaging us

What is the minimum commitment?

Can we start small?

Who manages the team day to day?

What happens if someone leaves?

How is pricing structured?

Why isn't there a price list?

Does pricing depend on which country I am in?

Will AI replace human contact with my customers?

Where does my data go when AI is involved?

Tell us about the work you want off your desk.

Tell us about the work you want off your desk.

Four ways to work with us. Choose by how the work is defined, not by how big it is.

Who directs the work, and what you measure.

From first call to a running team, in four steps.

Questions about engaging us