Industries

The same disciplines, applied to your sector's hardest work.

AI on the routine volume, a named team owning the outcome and a person always reachable are the same in every sector. What changes is which work piles up first. This is how our services fit the sectors we serve most.

Technology & SaaS
E-commerce & Retail
Professional Services
Real Estate & Property
Logistics & Supply Chain
Travel & Hospitality

Technology & SaaS

Software products, platforms and technology-enabled businesses growing past their first support, sales and engineering hires.

Relevant services

Support and success costs rising faster than revenue
Engineers pulled into support escalations that lack context
Inbound leads waiting hours for a first reply while the sales team is busy
Forecasts and investor reporting built by a founder in spare evenings

AI answers routine tickets in your help desk while a named support team handles escalations and keeps the knowledge base current
Dedicated developers, QA and L1 and L2 helpdesk working in your repository and reporting to your lead
Lead response and follow-up in your CRM, with meetings booked for your sales team
A fractional CFO and controller for forecasts, management reports and investor reporting, backed by our accounting team

E-commerce & Retail

Online retailers, marketplace sellers and direct-to-consumer brands.

Relevant services

Seasonal peaks that exceed in-house support and processing capacity
Order status, delivery and returns questions that fill the inbox every day
Order processing and catalogue data entry done by hand, and slow to catch up after a busy week
Social, email and ad work that slips when the team is packing orders

Support across chat, email and WhatsApp, with AI on the routine order questions and people on exceptions and complaints
Order processing, catalogue updates and data entry handled by back-office assistants working in your systems
Bookkeeping, payables and receivables kept current, so month-end does not wait for a quiet week
Social media, content, email campaigns and paid ads managed day to day, with every piece reviewed by a person before it goes out

Professional Services

Consultancies, agencies, design and engineering firms and other businesses whose specialists sell their time.

Relevant services

Specialists losing hours to admin, scheduling, research and data entry
Bookkeeping and month-end close that slip when the team is busy with client work
Hiring qualified people more slowly than the work arrives
New enquiries waiting for a reply while everyone is with clients

Virtual assistants who run the inbox, calendar, research and data entry in your tools
Bookkeeping, payables and receivables, month-end close and management reports delivered on a schedule, with a fractional CFO or controller for budgets and margin analysis when you need one
Sourcing, screening and interviewing support for your open roles, with you choosing who joins
Enquiries answered quickly and follow-ups tracked in your CRM, so the sales conversation starts while interest is warm

Real Estate & Property

Developers, brokerages, property managers and proptech companies.

Relevant services

Lead response speed deciding who wins the viewing in competitive markets
Tenant, owner and buyer messages arriving across phone, chat and WhatsApp for many properties
Property admin and bookkeeping that grows with every new listing
Listings, social posts and ads that need fresh content every week

Inbound lead response and follow-up with CRM discipline, and viewings booked for your agents
Tenant and owner enquiries answered quickly, with maintenance issues and complaints passed to a person
Property administration, data entry, payables and receivables handled by dedicated assistants
Listing content, social media and paid ads managed day to day, with every piece reviewed by a person before it is published

Logistics & Supply Chain

Freight forwarders, carriers, third-party logistics and distribution businesses.

Relevant services

Document-heavy work across orders and shipments that is re-keyed by hand
Round-the-clock customer and partner queries about where things are
Payables and receivables spread across many counterparties
Tracking, ERP and customer tools that do not talk to each other

Travel & Hospitality

Travel agencies, tour operators, hotels and hospitality groups.

Relevant services

Bookings, changes and disruption handling across every hour of the day
Reconciling supplier payments, commissions and refunds
Guest-experience expectations across channels
Enquiries going cold while the team is busy with guests and live bookings

Reservations and guest support with extended or continuous coverage, AI on the routine and people on changes and complaints
Booking data entry and document data extraction to a quality standard
Bookkeeping, payables and receivables for commissions, refunds and supplier payments, with bank and ledger reconciliations
Quick enquiry response and follow-up in your CRM, plus social media and email campaigns that keep your offers visible

The same disciplines, applied to your sector's hardest work.

Technology & SaaS

E-commerce & Retail

Professional Services

Real Estate & Property

Logistics & Supply Chain

Travel & Hospitality

Not sure which service fits your business?

Not sure which service fits your business?

The same disciplines, applied to your sector's hardest work.The same disciplines, applied to your sector's hardest work.

Not sure which service fits your business?

Not sure which service fits your business?

The same disciplines, applied to your sector's hardest work.