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Notes on running operations well.

Short, practical pieces on outsourcing, transition and running everyday operations with AI and people. No case studies until we have real ones to share.

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Operations

What to document before you outsource a process

Most outsourcing problems are documentation problems in disguise. A short guide to the six things worth writing down before a provider starts.

1 September 2026 · 6 min read

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Engagement18 August 20265 min readDedicated team or managed process? Choosing an engagement modelThe two most common outsourcing models solve different problems. How to tell which one fits the work you have in mind.

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Notes on running operations well.Notes on running operations well.

2 short reads, newest first.2 short reads, newest first.

What to document before you outsource a process

Pick the topic closest to your decision.Pick the topic closest to your decision.

Tell us about the work you want off your desk.

Tell us about the work you want off your desk.

Notes on running operations well.

2 short reads, newest first.

Pick the topic closest to your decision.