Nine services, run by AI and people together.
Customers & Growth covers support, sales, marketing and hiring. Business & Technology Operations covers finance, a fractional CFO, technology, AI automation and back office support. In every one, AI takes the routine volume, a named team owns the outcome and a person is always reachable.
- 2PracticesCustomers and growth, business and technology operations
- 9ServicesEach run by AI and people together
- 4Ways to engageDedicated team to build-operate-transfer
Customers & Growth
Support, sales, marketing and hiring teams that answer your customers quickly, follow up every lead while it is warm, keep your brand visible and bring in the people you need, with AI taking the routine volume and a named team owning the outcome.
- Customer support & contact centerVoice, chat, email and WhatsApp support in your brand's voice, with AI on the routine questions and people on everything else.
- Sales & lead generationAI replies to new leads in seconds; our team prospects, qualifies, books meetings and keeps your CRM clean.
- Digital marketing supportAI drafts content, post ideas and reports; our team reviews every piece and manages your channels, campaigns and design.
- HR & hiring supportRecruitment, CV screening, interviews, onboarding and HR admin, so you only meet the candidates worth your time.
Business & Technology Operations
Accountants, a fractional CFO, engineers, assistants and AI automation that keep the business running behind the scenes, working in your tools and reporting through one dashboard.
- Finance & accountingBookkeeping, payables, receivables, reconciliations, payroll and a month-end that closes on schedule.
- Fractional CFO & controllerA named finance lead for a set number of days a month: forecasts, budgets, management reports and numbers you can stand behind.
- Technology & developmentDevelopers, QA, DevOps and an IT helpdesk working only on your product, in your tools, reporting to your lead.
- AI & automationAI agents and automated workflows set up on your systems, then monitored and improved every week.
- Back office & virtual assistantsExecutive assistants, data entry, orders, records and research, with AI triaging your inbox and a named team owning the result.
One route for every service.
- Request receivedLogged against the written procedure for that work.
- Procedure appliedWorked by the named team member, in your systems.
- Second-person checkAnything with external consequences is reviewed by a second person.
- DeliveredHanded back in the format you already use.
- ReportedCounted in the weekly report and reviewed monthly.
We work in the software you already use.
You do not change systems to work with us. We plug into your helpdesk, CRM, accounting and engineering tools, under your access policy, and report through one dashboard.
Helpdesk and messaging
- Zendesk
- Freshdesk
- Zoho Desk
- Intercom
- WhatsApp Business
CRM and sales
- HubSpot
- Salesforce
- Zoho CRM
- Pipedrive
Accounting
- QuickBooks
- Xero
- Zoho Books
- Tally
Engineering
- GitHub
- Jira
- Slack
Product names belong to their owners. Support for a specific tool is confirmed when we scope your engagement.
From first call to a running team, in four steps.
- 01
Discovery call
We understand the work, the systems it runs in, the volumes and the standard you expect. You get a written scope and a candid view of what is realistic.
- 02
Solution and proposal
Team shape, the mix of AI and people, hours, engagement model, controls, service measures and commercials, in a proposal short enough to read in one sitting.
- 03
Onboarding and transition
Procedures documented, access set up under your policy, the AI connected to your helpdesk, CRM, accounting software or code repository as the work needs, the team trained and signed off, and the rules for what AI handles agreed with you. A parallel run before we take ownership of anything live.
- Procedures documented
- Access set up under your policy
- Team trained and certified
- 04
Steady state and review
A named lead runs the work day to day. Reporting is weekly, service reviews monthly, and the next function can be added when you are ready, with notice rather than surprises.